At Nova Lune ("we", "our", "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you visit our website, create an account, make a purchase, or contact us.

Nova Lune is a UK-based fashion brand. We are responsible for the personal information collected through our website and services.

For any questions regarding this Privacy Policy, please contact us at:

Email:hello@novalune.co.uk

We may collect the following information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment information
• Order history
• Account details
• Website usage data and cookies

We use your information to:

• Process and deliver your orders
• Manage returns and exchanges
• Provide customer support
• Improve our website and services
• Send order updates and service communications
• Send marketing emails (only if you have opted in)
• Prevent fraud and maintain website security

We only share your information when necessary to operate our business, including with:

• Payment providers
• Delivery and courier services
• Website and IT service providers
• Marketing and analytics partners

We do not sell your personal information to third parties.

If you subscribe to our newsletter, we may send you updates, promotions, and new collection launches. You can unsubscribe at any time by clicking the unsubscribe link in any marketing email.

Our website uses cookies to improve your browsing experience, analyse website traffic, and provide relevant content and advertising.

You can manage your cookie preferences through your browser settings.

We keep personal information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Depending on your location, you may have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Withdraw consent for marketing communications
• Request a copy of your personal information

To exercise any of these rights, please contact us at hello@novalune.co.uk

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, or disclosure.

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Last updated: August 2026