Last updated: August 2026

1. About These Terms

These General Terms & Conditions apply to purchases made through the Nova Lune website.

By placing an order with us, you agree to these terms. Please read them carefully before completing your purchase.

2. About Nova Lune

Nova Lune is a UK-based womenswear brand.

For questions about these Terms & Conditions, please contact us:

Email: hello@novalune.co.uk

3. Products & Availability

We aim to ensure that all product descriptions, images, prices, and availability on our website are accurate.

Colours may vary slightly depending on your screen or device.

We reserve the right to correct errors, update product information, and change availability without prior notice.

4. Orders

When you place an order, you will receive an order confirmation by email.

Your order is accepted once we have confirmed it and received payment.

If we are unable to fulfil your order, we will contact you and provide a refund where applicable.

5. Prices & Payment

All prices displayed on our website are shown in GBP and include applicable taxes unless otherwise stated.

Payment must be completed at checkout using one of the payment methods available on our website.

6. Right to Cancel

For online purchases, you generally have the right to cancel your order within 14 days of receiving your goods, without giving a reason.

If you wish to cancel, please contact us at hello@novalune.co.uk and provide your order number.

Certain products may be excluded from cancellation rights where permitted by law.

7. Returns

Returned items should be unworn, unused, and in their original condition with tags attached where applicable.

You are responsible for taking reasonable care of items while they are in your possession and while being returned.

Please see our Returns Policy for full details.

8. Refunds

Once your return has been received and approved, we will process your refund in accordance with our Returns Policy and applicable UK consumer law.

Your statutory rights are not affected. If an item is faulty, not as described, or does not meet the required standards, you may have additional rights under UK consumer law.

9. Delivery

We aim to process and deliver orders within the timeframe stated on our website.

Due to high demand, delivery may take up to 14 business days, as communicated on the website.

10. Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or different from what you ordered, please contact us as soon as possible at hello@novalune.co.uk.

We will work with you to resolve the issue in accordance with your statutory consumer rights.

11. Complaints

If you have a complaint about your order or experience with Nova Lune, please contact our customer service team.

We will aim to respond as soon as possible and work with you to resolve the matter.

12. Changes to These Terms

We may update these Terms & Conditions from time to time. The latest version will always be available on our website.

13. Your Statutory Rights

Nothing in these Terms & Conditions is intended to limit or remove any rights you have under applicable UK consumer law.